1. Introduction
50ok ("we", "us", "platform") takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect when you use our website, mobile platform, or any related services, and how that information is managed.
By accessing or using the 50ok platform, you are considered to have consented to this Privacy Policy. Our policy is drawn up in accordance with international data protection standards and applicable local laws.
This policy applies solely to the 50ok platform. We are not responsible for the privacy practices of third-party websites or services.
We believe transparency is the foundation of trust. That is why this policy is written in plain, clear language so every user can easily understand how their data is being used.
2. What Information We Collect
The 50ok platform collects certain information necessary to deliver its services. The detailed categories of data collected are listed below:
A) Personal Identification Information
- Full name, date of birth, nationality
- Valid ID information (NID, passport, etc.)
- Residential address and zip code
- Email Address & Mobile Number
B) Financial Information
- Payment method details (mobile banking number, bank account details)
- Transaction History & Amounts
- Deposit and withdrawal records
C) Technical Information
- IP Address & Device Information
- Browser type and operating system
- Login Duration & Session Data
- Information Collected via Cookies & Tracking Technologies
D) User Behavior Data
- Gaming history and preferences
- Patterns of time spent on the platform
- Records of conversations with the support team
| Type of Information |
Source of Collection |
Mandatory? |
| Contact Information |
Directly at the time of registration |
Yes |
| Financial Information |
Time of deposit/withdrawal |
Yes |
| KYC Documents |
Under Verification |
Yes |
| Device and IP |
Automatically |
Not Optional |
| Cookie Data |
Automatically from the browser |
Partially Optional |
| Gaming behavior |
Time spent on the platform |
Automatic |
3. Why We Use Your Information
50ok uses your information only for lawful and necessary purposes. The specific purposes are outlined below:
- Account Management: For registration, login, password recovery, and account settings management.
- KYC Verification: To verify identity and prevent fraud.
- Financial Transactions: For processing deposits, withdrawals, and bonuses.
- Customer Support: To address your complaints and queries.
- Security Assurance: To detect and prevent suspicious activity.
- Responsible Gaming: To monitor your gaming behavior and identify problematic patterns.
- Legal Obligation: To meet regulatory requirements and comply with applicable laws.
- Service Improvement: Using analytics to enhance the user experience.
50ok never sells or uses your data for the benefit of advertisers or third parties.
4. Data Sharing Policy
50ok does not sell your personal data to third parties. However, limited information may be shared in certain specific circumstances:
Service Provider Partners
We work with trusted partners for payment processing, IT infrastructure, KYC verification, and customer support. These partners receive only the information necessary to perform their services and are contractually bound to uphold our privacy standards.
Legal Obligation
We may be required to disclose information in response to a court order, government directive, or regulatory authority request. In all such cases, we share only the minimum information necessary.
Anti-Money Laundering
We are legally required to comply with AML (Anti-Money Laundering) policy and report any suspicious transactions to the relevant authorities.
We never sell or transfer your data to marketing agencies, advertisers, or any third party for commercial purposes.
5. Cookies & Tracking Technologies
The 50ok platform uses cookies and similar tracking technologies. These are small data files stored in your browser that help the platform remember your preferences and improve your experience.
Types of Cookies
- Essential Cookies: Essential for login sessions and platform security. Disabling these will prevent the platform from functioning properly.
- Functional Cookies: To remember language, theme, and other preferences.
- Analytics Cookies: To analyze platform usage patterns and improve our services.
- Security Cookies: To detect fraud and unauthorized access.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features.
6. Data Security Measures
50ok uses industry-leading technology and practices to protect your data. Our security framework operates across multiple layers:
SSL/TLS Encryption128-bit
Data Storage SecurityAES-256
Two-Step VerificationActive
Regular Security AuditsQuarterly
- All data transfers are secured with 128-bit SSL encryption.
- Stored data is protected with AES-256 encryption.
- Regular third-party security audits and penetration testing are conducted.
- Only authorized personnel have access to your information.
- 24/7 physical and digital security measures are maintained at our data centers.
- Any data breach is reported to the relevant authorities and affected users within the required timeframe.
Absolute security cannot be guaranteed for data transmitted over the internet. However, we implement every possible measure to ensure maximum protection.
7. Data Retention Period
50ok retains your data only for as long as necessary. The retention periods for different types of information are outlined below:
- Account Information: Up to 5 years after account closure (as required by law).
- Financial Transaction Records: A minimum of 5–7 years (in accordance with anti-money laundering regulations).
- KYC Documents: 5 years after account closure.
- Gaming History: For the duration of the active account and 2 years after closure.
- Support Conversations: 2 years.
- Cookie Data: Up to 1 year after the session ends.
Once legal obligations are fulfilled, we securely delete or anonymize your data.
8. Your Rights
As a user of the 50ok platform, you have specific rights over your own data. We respect these rights and make them easy to exercise:
Right to Access Your Information
The right to know what information we hold about you.
Right to Rectification
The right to correct inaccurate or incomplete information.
Right to Erasure
The right to request deletion of your information under specific conditions.
Right to Restrict Processing
The right to restrict the processing of your information under certain circumstances.
Right to Data Portability
The right to receive your data in a structured format.
Right to Object
The right to object to the use of your information for specific purposes.
To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.
Due to legal obligations, some data may not be immediately deletable. In such cases, we will explain the reason.
9. Minor Protection
The 50ok platform is intended for users aged 18 and above only. We do not knowingly collect personal information from minors.
- Age verification is mandatory at the time of registration.
- Age is re-verified during the KYC process.
- If a minor's account is identified, it is immediately closed and all associated data is deleted.
If you believe your child has created an account on the platform, please contact us immediately.
10. Policy Changes
50ok may update this Privacy Policy from time to time. Changes may be made due to legal updates, the addition of new services, or platform improvements.
- Advance notice will be sent to your registered email address for any significant changes.
- The date of any change will always be displayed at the top of the page as "Last Updated".
- Continued use of the platform after any changes constitutes your acceptance of the updated policy.
- We will provide a copy of any previous version of the policy upon request.
For significant changes, a notification will appear upon login and your consent to the updated policy will be required.